TERMS AND CONDITIONS

Covid-19 Update - Availability 

We are working with our local growers/suppliers, Some or All of the flowers/products shown on our website may be substituted due to availability. 

DELIVERY INFORMATION

Our Delivery Policy

Same day flower delivery is available on weekdays provided you order before 1pm and same day flower delivery is available on Saturdays provided you order before 10am. Same Day Delivery is for Local Delivery Orders that are received before 1pm. Non Local and Interstate Orders please allow 1-2 working days for Order Delivery.

We have a standard flower delivery charge which covers the majority of delivery areas across Mandurah.  

In a few cases, there are additional delivery costs for delivery to some areas and these charges will be clearly detailed on your order before payment is made. As part of the standard delivery fee, your delivery is guaranteed to be made before 5pm for a business address and 7pm for a residential address.

Specific delivery times are cannot guaranteed. You can call the store on 08 9535 3170 and request an Express Delivery which will incur an additional fee.

These suburbs Restricted – as they are rural suburbs ( please note NO deliveries to these areas in Peak times eg: Valentines Day, Mothers Day or Christmas Eve.)

Only Monday to Friday and only 48hrs notice needed.

North Pinjarra - 6208
Carcoola - 6208
West Pinjarra - 6208
Meelon - 6208
Birchmont - 6214
Waroona – township only - 6215 

Mandurah Florist will deliver flowers and gifts to requested delivery address.  Naturally, our delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.

Some areas are classified as restricted delivery areas. Deliveries to these locations may take up to 48 hours.

It is the responsibility of the customer to ensure they check their invoice and confirm the name and address details of the recipient are complete and correct and ensure that the recipient will be in attendance at the address at the time of delivery.

Once delivered in accordance with your instructions the product becomes the responsibility of the customer.

Delivery surcharges will apply for special event delivery days.

Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed.

We do not deliver to PO BOX or LOCKED BAG addresses.

If you have chosen flowers “not to be left at front door” they will be returned to the store for collection.

If you would like us to call before delivery please have the correct phone number for recipient and advised us in writing via email.

If a delivery has been attempted and the courier cannot gain access to the property  eg: Security Gates, Apartment Building a calling card will be left at the premises notifying the recipient to collect from our store.

If an additional delivery is made a redelivery fee will apply.

Store Hours

Monday to Friday 8.30am to 5.00pm

Saturday 9.00am to 4.00pm

Sunday( Except for Mother's Day weekend) and Public Holidays - Store is closed

Same Day Delivery - Our Guarantee

We guarantee same day delivery for all orders to local destinations placed before 1pm on weekdays and before 10am on Saturday - based on the local time in the recipient’s time zone.

Orders received after our advertised cut off will be delivered on the next available day.

Product Quality

We pride ourselves on the quality of our products and services. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor and external environment. Unfortunately once we dispatch our flowers a number of changes in condition may result in changes in their longevity.

All Mandurah Florist designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. In some cases, substitutions will apply and  of equivalent value and quality may be necessary to fulfil your requirements.

Flower Care

Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. In order to prolong the life of your flowers we recommend cutting the stems on a sharp angle approximately 3 – 4 cm from the end and changing the water in the vase every two days.  Flower food sachet is provided by the florist will also help preserve your flowers.

Delivery for Funeral Orders

Mandurah Florist treat funeral orders with the highest of priority. In  order for the  processed to go as smoothly as possible please supply the following information in the Address Details or Special Instructions: 

  • Full name of the deceased
  • Name and address of the funeral home and name and phone number of a relative will be needed.
  • Date and time of the funeral

 

Delivery to Hospitals/Nursing Homes

For hospital/nursing home deliveries, please supply Mandurah Florist with the recipient’s:

  • Full name
  • Ward name or number
  • Hospital name and address
  • Whether the recipient is a patient/resident or part of the staff.


For hospital and nursing home deliveries,  Mandurah Florist  recommends sending flowers and gifts that are already arranged in a container. Please note: 

  • Do not send loose cut flowers as there are usually limited suitable vases available
  • Do not send large arrangements as space is often restricted
  • Most hospitals do not allow plants
  • Some hospitals do not allow flowers in intensive care or other special care units.

 

Delivery to ships

For deliveries to ships:

  • Please allow 24 hours for the delivery to be processed
  • The following information is needed to process the order smoothly.


This information can be included in the Address Details or Special Instructions:

  • Name of shipping line
  • Name of ship
  • Cabin number/deck number
  • Exact time of departure.
  • Whether the recipient is a passenger or crew member
  • Contact Phone Number

 

Delivery to Hotels & Holiday Resorts

For deliveries to Hotels & Resorts, please supply Mandurah Florist with the recipient’s:

  • Hotel or Resort name
  • Room name or number and address
  • Whether the recipient is a guest or part of the staff.
  • Contact Phone Number

 

Deliveries that Contain Alcohol

Hampers & Gift Arrangements that contain Alcohol cannot be purchased or delivered to person / persons under the age of 18 years.

 

Mandurah Florist Security Policy

Mandurah Florist uses the Secure Payment Gateway for its online credit card transactions.

Secure Payment Gateway processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the Secure Payment Gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Mandurah Florist or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Secure Payment Gateway bank-grade data centre, further protecting your credit card data.
  • Secure Payment Gateway is an authorised third party processor for all the major Australian banks.
  • Secure Payment Gateway at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Mandurah Florist.

Delivery for Mother’s Day 2020

The cut off time for guaranteed Mother’s Day delivery is 1pm WA time on Saturday 9th May 2020. 

Due to the large volume of orders that we will be delivering for Mother’s Day, we cannot guarantee any timed deliveries and some deliveries maybe dispatched from Friday 8th May 2020 to ensure delivery is made. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until Monday 11th May 2020.

Additional delivery fees will apply for Mother Day Sunday. Price will vary according to the suburb required for delivery.

As of 5.00pm WA time on Wednesday 6th May 2020, Mandurah Florist is unable to vary orders or cancel orders for delivery on Friday 8th May, Saturday 9th May 2020 or Sunday 10th May 2020. Variations include changes to delivery addresses, changes to card messages, changes to the requested product and changes to the recipient’s name.

Some items may be substituted for equal quality due to unavailability. Substitutions may apply - (except for where Roses are ordered) Due to the large volume of orders placed for delivery on Mother’s Day, Mandurah Florist reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered.

 

Specific Timed Deliveries

Mandurah Florist is unable to guarantee specific timed deliveries for Wednesday 6th May 2020 or Sunday 10th May 2020. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.

Christmas 2019 Guaranteed Delivery

Christmas Deliveries

Mandurah Florist guarantees local delivery of Christmas orders  that are placed prior to 10.00am (AWST) on Wednesday 25 December 2019.

Please note that deliveries to some suburbs  or regional areas are not covered by this guarantee.

Please contact Mandurah Florist on 08 9535 3170 for information regarding deliveries to remote or regional areas.


Specific Timed Deliveries

Mandurah Florist is unable to guarantee specific timed deliveries for Tuesday 23rd December 2019 or Wednesday 25 December 2019. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.

Valentine's Day 2021

Valentine’s Day 2020 guarantees delivery of  Sunday 14 February 2021, if  orders that are placed prior to 5.00pm (AST) on Friday 12th February 2021.

Please Note: that deliveries to some remote or regional areas are not covered by this guarantee.
 
Please contact Customer Service Centre on 08 9535 3170 for information regarding deliveries to remote or regional areas.
 
Specific Timed Deliveries

Specific delivery times are not guaranteed or available on Valentine’s Day,  and including Saturday 13th February 2021 and Sunday 14th February 2021 due to the high demand of orders.

Substitutions may apply - ( except for where Roses are ordered )
Due to the large volume of orders placed for delivery on Valentine’s Day, Mandurah Florist reserves the right to make substitutions to the requested arrangement style in order
to ensure that your order is delivered.
 
All substitutions will be made with appropriate products to the same value or greater value than the original order.
 
Order Alterations -  As of 11.59pm (AST) on Thursday 11th February 2020, we  are unable to alter to change any variations to orders for delivery on Valentine’s Day Friday 14th February 2021. 
These variations include changes to delivery addresses, changes to card messages, changes to the originally requested product and changes to the recipient’s name.
 
Order Cancellations - As of 11.59pm (AST) on Wednesday 10th February 2020, Mandurah Florist is unable to accept cancellations to orders for delivery from  Thursday 11th Feb 2021 to Sunday 14th Feb 2021 Valentine’s Day.

 

These suburbs Restricted – as they are rural suburbs ( please note NO deliveries to these areas in Peak times eg: Valentines Day, Mothers Day or Christmas Eve.)

Only Monday to Friday and only 48hrs notice needed.

North Pinjarra - 6208
Carcoola - 6208
West Pinjarra - 6208
Meelon - 6208
Birchmont - 6214
Waroona – township only - 6215 

 

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